Howdy from Texas,
There's no doubt that we're knocking the cover off the ball in getting the word out about Amega's absolutely amazing, life changing products. Unfortunately, as many of you are aware, the company is having "issues" with Customer Service & shipping product out on a timely basis since they did not foresee this 2000+% growth in our first 30 days hitting them right between the eyes. ;-)
What's the solution? Well, you can call me and bitch & complain . . . but that probably won't do much good.
Probably makes more sense to contact the guys who are responsible & have the capability to make the changes to this operation. My sponsor, Simon King, and I have been on the phone with VP Marketing & Operations, Rick Fleshman & VP Business Development, Calvenn Starr, on numerous occasions, as well as speaking with CEO, Arun Kemer, for an hour this past Monday night. In fact, Simon has already booked a flight to Singapore on February 19 to once again meet with Arun personally after he arrives back in Singapore on the 17th.
Here's what I suggest . . . If you're having trouble getting through to Customer Service, and/or not getting a response after emailing or messaging them, I would suggest that you contact one, or all, of these individuals.
Rick Fleshman
Tel: 708.459.8420
708.848.8800
708.846.3500
Email: rick@eamega.com
Calvenn Starr
Tel: 310.595.8422
Email: calvenn@eamega.com
Sam Adams (Master Distributor)
Tel: 604.568.8207
604.737.8883
604.716.2352
Arun Kemer (CEO)
Email: arun@nurawellness.com
Now, here's some ground rules that I would suggest.
1) These guys already know that they've missed the mark in forecasting & planning for the growth here in North America, so don't just chew them out & lose your cool with them.
2) Calmly explain your situation, telling them that you've attempted to go through the normal channels to Customer Service & have had difficulty in receiving a response in a timely fashion. Then, let them know your particular issue/problem and politely ask them for their assistance.
3) If you have any constructive criticism and solutions that you'd like to share with them, once again politely give them your ideas. You can say something like, "Look, I don't know if you've considered this, or if it even makes sense, but here's something that I think could make an improvement in this area . . . " Let them know that you're on their side & want to make this happen for all of us, and you simply wish to have them consider the ideas that you feel would help make Amega a long term success. And then be sure to thank them for taking their valuable time to listen to you.
Folks, I have no doubt that this 5 year old company, with $100M in sales in 2009 & 600,000+ BA's is going to re-group, smell the coffee & make this happen. And I honestly believe that it will bring a measure of success to all of us, & millions more, who have hitched our wagon to Amega. If I didn't, I wouldn't be working 18+ hours a day
. . . I'd simply move on. But, I feel that I've got a responsibility to my family, Amega & the world to get these life-changing products out to the world.
Be patient, stick with us & let's make this happen . . . I believe you're really going to like the ride. ;-)
Thanks for listening,
Glyn
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